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Understanding the Open Shift Details Page

A guide to help you understand everything shown on the Open Shift Details page.

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Written by Gutsy Support
Updated over 2 months ago

The Open Shift Details page gives you a full overview of the shift.

In this guide, we’ll walk you through each part of the page so you know exactly what’s available.


Navigating to the Open Shift:

From the side navigation menu, select Shift Schedule. Here, you can view, create, and manage all shifts — including Open Shifts.


To access it, simply click on the Open Shift you’ve created. Once opened, you’ll be able to view the following:

a. Date and time

b. Working hours and break times (including paid/unpaid status)

c. Status of the Open Shift (Unpublished/ Published)

d. Outlet

e. Day Type

f. Position/Sub-position

g. Remarks

h. Headcount required and assigned

i. Employees who have claimed or been assigned

j. Actions you can take from this page (click the three dots icon):

Under Headcount Assigned for a Shift:

i. View Shift Details – View the shift details.

ii. Edit Shift Details – Make changes if needed.

iii. Detach from Open Shift – Converts it into a normal shift.

iv. Unassign – This removes an employee from a scheduled open shift, meaning that shift will no longer appear in their schedule.

Important: If the shift is already linked to their attendance record (e.g. they’ve already clocked in or out), you won’t be able to unassign them.

💡 Scenario: Admin assigned an Open Shift to Employee A for Thursday, 9 AM–6 PM, but later realised that Employee B should be covering instead.

If Employee A hasn’t started the shift or recorded any attendance, you can unassign her and reassign it to Employee B.

However, if Employee A has already clocked her attendance for that particular shift, then the system will not allow you to unassign her.


Nice work! You’ve got a solid understanding of the Open Shift Details Page now.

Next up: learn how to add employees directly to an open shift, or check out this guide for a full overview of open shifts.

Still exploring? Head over to our Help Center for more in-depth guides and FAQs.


If you have any questions, feel free to reach out to us at support@gutsyhq.com. We'll get back to you from there.


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